Delivery & Terms

DELIVERY COSTS

*Please note that delivery is not available to all outlying islands (including Ping Chau, Cheung Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan)

Hong Kong 香港

District 區域 Includes Mon - Sat Sun/PH
HK Island
香港島
All areas except all Mid-Levels, Southern District & the Peak
全香港島除了中、東和西半山、南區和山頂
$50 + $200
All Mid-Levels, Southern District & the Peak
中、東和西半山、南區和山頂
Eastern, Western & Central Mid-Levels, Pokfulam, Aberdeen, Apleichau, Wong Chuk Hang, Deep Water Bay, Repulse Bay, Shouson Hill, Chung Hom Kok, Stanley, Tai Tam, Shek O
中、東和西半山、薄扶林、香港仔、鴨脷洲、黃竹坑、深水灣、淺水灣、壽臣山、舂磡角、赤柱、大潭、石澳
$100 + $200

Kowloon and NT 九龍、新界區

District 區域 Includes Mon - Sat Sun/PH
Kowloon
九龍
Wong Tai Sin, Choi Hung, Diamond Hil, Ngau Tau Kok, Kwun Tong, Tiu Keng Leng, Yau Tsim Mong, Sham Shui Po, Prince Edward, Tai Kok Tsui, Mei Foo
黃大仙、彩虹、鑽石山、牛頭角、官塘、調景嶺、油尖旺、深水埗、太子,大角咀、美孚
$100 + $200
NT West
新界西區
Kwai Chung, Tsuen Wan, Tsing Yi
葵涌、荃灣、青衣
$150 + $200
NT East
新界東區
From Shatin onwards to Fo Tan and including Tseung Kwan O
沙田至火炭、將軍澳
$150 + $200
NT North & Others
新界北區和其他
Tai Po Market onwards including Fan Ling and Sheung Shui, Tuen Mun, Yuen Long, Tung Chung, Airport, Sai Kung, Clear Water Bay
大埔墟起包括粉嶺、上水; 屯門、元朗、東涌、 機場、西貢、清水灣
$250 + $200

Terms & Conditions

* If your delivery is required on a Sunday or a Public Holiday, an additional $200 will be required. Please select the “Sunday/Public Holiday delivery? (+$200)” option on the product page to avoid delays on your order.

* AM delivery = 9 am to 1 pm / PM delivery = 2 – 7 pm

* Charge is for one delivery only. If the delivery is unsuccessful due to 1. the sender’s provision of incorrect or incomplete information 2. the receiver not being at the address provided (moved, out of town etc) 3. the concierge unwilling to sign for the flowers, the bouquet will be brought back to the shop. Once the second delivery charge has been paid, flannel flowers will deliver the order on the next available date.

* Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered on the next available day.

* flannel flowers reserves the right to impose an additional fee for multiple bouquets delivered to the same location at the same time.

* Cancellation of orders not accepted. All bouquets are non-exchangeable and non-refundable.

* If the matching flowers/foliage pictured are unavailable, we will substitute this for a flower in a similar style and colour. Please note as with all natural products , the colours shown on the website may vary slightly with each supply of fresh flowers.

* Products in the ‘Add an extra touch’ section are only available to purchase in combination with a flower bouquet or flower box.

* In case of disputes arising out of any offers or special promotions, the decision of flannel flowers shall be final and conclusive.